FAQs
Why choose SexyHead Hair Extensions?
SexyHead hair is made from 100% Ethically sourced human hair. We've chosen to use hair from Kazakhstani donors, giving you a blend of Eastern European softness & Central Asian thickness.
We've designed our products for comfort and longevity, offering a secure fit with minimal maintenance and lasting up to 1.5 years or longer with the correct maintenance.
SexyHead hair is Double Drawn which means consistent thickness from root to tip & fuller ends. It's also 100% Remi human hair, meaning the hair cuticles remain intact & aligned reducing matting, increasing longevity and giving it a naturally soft feel & silky shine.
We offer a wide range of lengths, from 18-30 inches & 17 stunning shades, ensuring a perfect match for every hair type.
With our commitment to quality, our extensions provide unmatched durability, comfort, volume & softness.
What maintenance should I undertake on my extensions?
To maximise the longevity of your hair extensions, follow these essential care tips:
Gentle Washing:
Wash your extensions with Sulphate & Protein-free, moisturising shampoo and conditioner. Avoid vigorous scrubbing and focus on gently massaging the scalp and hair.
Careful Application:
Avoid applying serums, conditioners, toners or any other products to the base of the extensions. Always start from the ends of your extensions and work up through the middle, avoiding the base of the extensions.
Hydrate & Nourish:
Use a leave-in conditioner or hair serum to keep your extensions moisturised. This helps prevent dryness and maintains softness and shine. Avoid applying product to the seems of your extensions.
Limit Heat Styling:
Minimise the use of hot tools like straighteners or curling irons. If you must style with heat, always apply a heat protectant to prevent damage & do not heat above 180 degrees Celsius.
Brush Carefully:
Brush at least 2 times per day to avoid tangling. Use a wide-tooth comb or a brush designed for extensions, starting from the ends and carefully working your way up to avoid pulling or snagging. Always brush before washing, sleeping & exercise.
Avoid Chlorine & Saltwater:
We recommend avoiding Chlorine & Saltwater. We also recommend avoiding excessive sun exposure as UV can dry out your extensions.
Avoid Sleeping With Wet Hair:
Ensure your hair extensions are completely dry before going to bed to prevent tangling. Consider braiding your hair or sleeping on a silk pillowcase to reduce friction.
Regular Maintenance:
Schedule regular maintenance appointments with your stylist to check the attachment points and ensure the extensions are secure and in good condition.
Is SexyHead Hair heat safe?
Yes, our hair is heat safe but you should not use any tool above 180 degrees. You should also apply a heat protectant spray before using any heat tools.
Is SexyHead Hair double drawn?
Yes, our hair is carefully selected and examined to make sure you get the best quality double drawn hair possible, ensuring fuller ends & consistent thickness.
What is the origin of SexyHead Hair?
Our hair is of Kazakhstani origin, giving you a blend of Eastern European softness & Central Asian thickness.
All of our hair is Ethically sourced & 100% Remi (cuticle aligned) human hair.
How much hair does each pack come with?
We offer 50g or 100g of hair per pack with the exception of Clip-Ins & Ponytails, which range between 100-150g depending on lengths.
How many grams do I need for a full head?
We recommend approximately 100-150g of hair to fill an average head of hair.
If you are unsure, you can always email or contact us via the contact page.
Can I colour my hair extensions?
Yes, our hair is safe to colour although from time to time, the colour may oxidise and take a day or two to settle.
We do not recommend bleaching the hair.
We recommend speaking with a salon professional before dying extensions.
How long will my order take to arrive?
Orders placed within Australia usually take 2-4 business days depending on location & availability.
Express post orders within Australia should arrive within 1-3 business days depending on availability and location.
If your order is a Pre-Order item, please expect a dispatch time of 14-16 days.
How long will my hair last?
The lifespan of our hair can vary based on different factors. One of the main being how the extensions are maintained and cared for.
With correct maintenance & aftercare, darker shades can expect a lifespan of 12-18 months.
Lighter colours tend to have a shorter lifespan due to the additional processing they undergo. By following proper maintenance & aftercare, lighter shades should last anywhere from 10-16 months.
Where can I find the Wholesale Product Support Form?
The Wholesale Product Support Form is needed to be filled out by all Professionals when reporting on goods they received that may be faulty or might have any other issues.
This form can be found on the "My Account" section once logged into your Professional account.
You can also access the form using this link: Wholesale Product Support Form
What is the SexyHead return policy?
For all information regarding returns, please see the Refunds & Warranty page.